Student Complaint Resolution Log
All units that receive and resolve complaints from currently enrolled students related to the mission of UNC Charlotte and for which there is not an existing formal appeal process are required to maintain a log of those complaints and their resolutions. The complaints that must be maintained in this log include those that are student-initiated, written (paper or electronic), received from currently enrolled students, do not have a formal and established appeals process, and are related to the mission of UNC Charlotte.
A complaint is typically an informal expression of dissatisfaction regarding a student’s day-to-day student experience, such as a concern about campus facilities, long wait times for services, or a minor disagreement. These are best handled through direct, informal conversation with the relevant department to find a quick and practical solution. (In contrast, a formal grievance is a formal allegation that a specific university policy, standard, or procedure has been violated and is handled under the Student Grievance Procedure.)
Such complaints may include but are not limited to: curriculum, class scheduling, teaching, registration, financial aid, and faculty. For more information, please see the UNC Charlotte Academic Procedure: Student Complaint Resolution Log.
NOTE: This form is for faculty and staff use only. Students who wish to file a complaint should engage in a direct, informal conversation with the relevant department to find a quick and practical solution. Students may contact the Dean of Students Office for guidance. Keep in mind that the Dean of Students Office is a non-confidential resource to help students navigate their concerns. The Dean of Students Office does not directly handle the student complaint process itself. Instead, the Dean of Students Office can help students understand the available policies and direct them to the most appropriate resources. In addition, the University Ombuds provides a confidential, impartial resource to help students work through challenging problems, conflicts and dilemmas in informal ways.
